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Jackpot City Online Casino Review

Jackpot City Casino Review

4.1/5
User Score (4.25)
★★★★★
★★★★★
4 User Reviews
This country accepts users from your geo
Play Now!
Jackpot City Casino Pros
Big selection of game providers.
Extensive selection of games.
Great website design.
Jackpot City Casino Cons
Not all payment methods are available for all countries.
Limited Bonuses.
No customer support.
High wagering requirements.
Game navigation is not straightforward.
Mixed reputation.
4.1/5
User Score (4.25)
★★★★★
★★★★★
4 User Reviews
This country accepts users from your geo
Jackpot City withdrawal limits
Withdrawal Limits
Weekly $/€ 4000
Jackpot City withdrawal limits
Withdrawal Limits
Weekly $/€ 4000
Jackpot City Casino Pros
Big selection of game providers.
Extensive selection of games.
Great website design.
Jackpot City Casino Cons
Not all payment methods are available for all countries.
Limited Bonuses.
No customer support.
High wagering requirements.
Game navigation is not straightforward.
Mixed reputation.
Jackpot City Casino Pros

Jackpot City Casino Overview

JackpotCity is an online casino established in 1998. It features over 500 casino games, especially slot titles, that you can play on a PC or any mobile device. The website is open to most players worldwide, and you can play with most currencies. After trying the website, we brought you this carefully curated review to help you decide if Jackpotcity is a good choice.

Reputation

Jackpot Casino has a mixed reputation in the online gaming world. It is popular with an extensive player base, but it also gets criticized for its customer service and withdrawal procedures. Some players have left complaints about its unresponsive customer support and long delays in getting their winnings.

This mixed reputation shows a difference between the casino's ability to attract many players and the need for improvements, especially in supporting players and making transactions smoother.

Design and User Experience

Jackpotcity’s website is full of details. There are excellent graphics all around the home page with a consistent purple theme that is visually appealing.

We were greeted with their welcome bonus, advertised boldly on the home page with a big “sign up” button under it. At the top, there is a menu bar that features “Casino Games,” “Payment Methods,” “Mobile Casino,” “Casino app,” and “Promotions.” To the left, you will find the “Blog,” “Language,” and “Help Center.” 

Jackpot City casino landing page

There’s an article about Jackpotcity’s progressive jackpots on the home page. A part of the article also talks about Jackpocity’s banking options, showing you the different payment methods accepted on the website. 

Jackpot City casino homepage article

There are details about how you can download their mobile app. They also provide Apple Store and Android APK links for direct download. We found a part about responsible gaming, showing Jackpotcity’s concern for players' safety while gambling on their website. There were helpful FAQs under these where you can find solutions to issues or questions.

Jackpot City casino homepage

Towards the bottom of the page, there are quick links and shortcuts that lead to every section of the website. This gives the website big points for functionality and ease of use. The website had no sidebar, but it was easy to navigate. You can go to other pages on the website with the menu bar at the top or the shortcut links at the bottom of the homepage.

At the bottom, we saw logos of some notable game providers, responsible gambling badges, and payment methods. There is also licensing information written in tiny texts at the bottom.

Jackpot City casino bottom of homepage

Game Selection

Jackpotcity had a limited selection of over 500 casino games. Their slot games were also few, with just about 300 available to players. Its games are supplied by some of the most famous game providers, including Microgaming, Pragmatic Play, and Evolution.

Here is a checklist of games available on Jackpotcity Online Casino:

  • Tournaments: Yes. They have slot tournaments.
  • Live Dealer Games: Yes. They have live Blackjack, Roulette, and Baccarat options.
  • Jackpot Games: Yes. They have several jackpot options, including progressive jackpots like Mega Moolah, Assasin Moon, and Break Da Bank Again.
  • Specialty Games: Yes. They have Keno, Scratchcards, and Bingo. 

Navigating Through Games and Filters

The website does not exactly have a page for games. When you click “Casino Games” from the menu bar, the page displays write-ups about the categories or games available while showing some of them. Finding the games is a bit tricky.

However, instead of clicking “Casino Games,” you can select any categories displayed when you hover your mouse over the “Casino Games” option.

We clicked on the Slots option, and we were presented with several exciting slot titles. 

Jackpot City casino slots

One thing we liked about Jackpotcity is how there is a write-up about everything the website offers, including the games. There were comprehensive paragraphs for each category we explored, providing helpful information. 

Jackpot City casino games article

Unfortunately, the website did not have a search bar, and there were no filters to aid in finding games. You can only select your preferred category and scroll through the games displayed. 

Customer Support

The “Help Center” page is well-designed and visually appealing. It has a search bar where you can type your query to find suggested write-ups relating to the issue. 

Jackpot City casino customer support

There are also several categories in which you can find helpful information. 

Jackpot City casino customer support
Jackpot City casino customer support

We tried to find a way to contact customer support, but there was no indication of phone or email support or a live chat. 

Licensing and Identity

Baytree (Alderney) Limited, No. 2012, is a company registered in Alderney at La Corvee House, La Corvee, Alderney, GY93TQ. It has been licensed by the Alderney Gaming Control Commission (AGCC) since December 15, 2020.

Baytree Interactive Ltd (69691) is a company registered in Guernsey with its address at Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey. It was authorized and licensed by the Kahnawake Gaming Commission under License number 00892 and issued on February 16, 2022.

All transactions between the player and Baytree (Alderney) Limited occur in Malta, where the primary servers are located. The player's gaming contract is with Baytree (Alderney) Limited, which provides gaming services. Baytree Interactive manages all player funds on behalf of Baytree (Alderney) Limited.

Jackpot City casino licensing

Payments and Processing Times

Jackpotcity accepts credit/debit cards, e-wallets, and prepaid card deposits. You can use any of these methods except MasterCard, Neteller, and Paysafe cards for withdrawals.

The payment methods may be subject to different transaction processing times, all displayed on the “Payment Methods” page. 

You have to complete the KYC process to be able to withdraw. 

Jackpot City casino payments

Jackpotcity Online Casino does not offer many bonuses. They had six tournaments running when we wrote this review, but apart from these, they only have a welcome bonus and VIP rewards. The more you play, the more and bigger the VIP rewards you get.

Below, we’ve listed some of the bonuses we found on Jackpot City's website:

  • Welcome Bonus: This bonus is available after you register on the website. You get a 100% match on your first four deposits, each doubling your deposit up to $400! You also get ten free spins daily, which you can only claim once per day. 
  • Bonus Wheel: The bonus wheel will be available after the welcome bonus has expired. Spin it every four hours to win exciting prizes like bonus credits, free spins, loyalty points, etc.
Jackpot City Casino Bonuses

Terms

The font used on the terms and conditions page was not the best. It was not bold enough to stand out from the page’s background color. The terms were also far from comprehensive as we could not find some important information there.

Below, we outlined Jackpotcity’s wagering requirements, withdrawal limits, and KYC procedure.

The withdrawal limit was not stated.

Jackpotcity Online Casino’s wagering requirements

  • The wagering requirement for a no-bonus withdrawal is 1x.
  • The wagering requirements for bonus withdrawals are - 35x - 70x

Jackpotcity Online Casino’s KYC process

To verify your account, Jackpotcity requires:

  • Your latest bank statement: This should show the transactions for the account you use for bets.
  • A copy of a government ID like a driver's license, passport, or identity card.
  • A utility bill (such as a gas or electricity bill from the last six months): This should contain your name and registered address. 

Final Thoughts

Our review highlights some good and bad sides of the website. Jackpotcity has a fantastic design that is easy to navigate, but its ease of use is limited when it comes to finding games.

Their customer support is available through the “Help Center,” but we couldn’t reach them by phone, email, or live chat, which made us rank their support very low. Players need one-on-one communication with a support team because they might run into unique or unforeseen issues.

This unreachable customer support and delays with withdrawing give Jackpot City a mixed reputation among online players.

The website is licensed, so it’s safe to use, and different payment methods are accepted.

Another major flaw is that the terms and conditions page is unclear, with some missing information and high wagering requirements. They also have very limited bonuses.

In conclusion, we wouldn’t place Jackpotcity as a top choice. However, our review is only based on our experience with the website; yours may differ. It is essential to do your research before deciding to play at Jackpotcity.

Customer Support +

Even if you aren’t an old-hand when it comes to getting your game on at online casinos, you might be familiar with the idea of a casino customer support team being readily available to offer assistance. JackpotCity indeed offers such a service, with a team of highly-trained, professional and friendly hosts available 24/7, all year round. The hosts will be able to assist you with anything and everything regarding your account, including the retrieval or resetting of login details, the following up on withdrawals or deposits, gaming advice and more. While telephonic support is not available, this has become the norm for many an online casino, but a Live Chat facility and email address are adequate and equally efficient options. What’s more, the hosts on hand will be able to assist you in a number of international languages, including English, French, German, Italian, Swedish and Spanish, to name but a few. email : Complaints@playersupportcenter.com

Software Providers +
Deposit Methods +
Abaqoos, AstroPay, Bank transfer, Boleto Bancario, Check, Cheque, DineroMail, EPS, EntroPay, EuTeller, Giropay, InstaDebit, Instant Banking, Klarna, Lobanet, Maestro, Mastercard, Moneta, MoneySafe, Neosurf, Pago Efectivo, PayPal, PaySafeCard, Postepay, Przelewy24, PugglePay, QiWi, SID instant EFT, Skrill, Teleingreso, Todito cash, Trustly, VISA, VISA Electron, WebMoney, Yandex Money, eChecks, eKonto, ecoPayz, iDebit,
Accepted Currencies +
ARS, AUD, BRL, CAD, EUR, GBP, MXN, NOK, NZD, PLN, RUB, SEK, USD,
Accepted Countries +
Afghanistan, Aland Islands, Albania, Algeria, American Samoa, Angola, Anguilla, Antarctica, Antigua And Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia And Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo, Democratic Republic, Cook Islands, Costa Rica, Cote D'Ivoire, Croatia, Cuba, Cyprus, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Global, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island & Mcdonald Islands, Holy See (Vatican City State), Honduras, Iceland, India, Indonesia, Iraq, Ireland, Isle Of Man, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn, Puerto Rico, Qatar, Reunion, Russia, Rwanda, Saint Barthelemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Saint Vincent And Grenadines, Samoa, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Slovenia, Solomon Islands, Somalia, South Georgia And Sandwich Isl., Sri Lanka, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Sweden, Syrian Arab Republic, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad And Tobago, Tunisia, Turkmenistan, Turks And Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, British, Virgin Islands, U.S., Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe,
Website Languages +
EN, RU,
Customer Support Languages +
EN,
Chat Support Languages +
EN,
Jackpot City Casino Reviews

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