Via Email support@BigSpinCasino.com, Via Phone A toll free customer service phone 844-335-3536
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Big Spin is an online casino that entered the online gambling space in 2017. The website is easy to use with its relatively simple and plain user interface. They offer a decent number of games, with valuable bonus offers. However, their customer support is unresponsive, and they operate without a valid license. Our experts have thoroughly reviewed the website to help you determine if it's the best option for you. Come along with us to find out what Big Spin offers in our carefully curated review below!
We conducted a thorough offsite investigation into Big Spin casino, and its reputation is not completely good. We noticed a lot of mixed reviews from their players. The reviews were mostly about their customer support experience, which varied greatly. Some customers claim to have had satisfactory or even exceptional experiences, while others have reported problems or complaints concerning some of the casino's services.
This inconsistency in user reviews suggests that BigSpin Casino's overall reputation is not completely good. If you are thinking of playing here, then you should be aware of these mixed reviews. We also noticed that they don’t have a free-play mode for their games, which is not something we like.
Big Spin’s website has a simple design, and we found the graphics poor. Some users may find the plain layout boring; on the other hand, some may find it less distracting and, therefore, more convenient. The website featured a menu bar at the top containing tabs leading to different sections. The menu bar included “Casino,” “Live Casino,” “Bonuses,” “Banking,” and “Support.” The “Login” and “Join Now” buttons are to the left. Below the menu bar was a slider showing different offers from the casino, including a welcome bonus and tournaments.
Below the slider, we saw a row of casino game categories on the website. Each category displayed an array of game titles. The featured games took almost the entire length of the landing page.
After scrolling past all the games, we reached the bottom of the page. Here, we saw logos of different payment options supported by the website. We also noticed logos of gambling safety organizations. This shows that Big Spin has been certified safe by all these organizations.
Below the logos were links to different sections of the website that were not featured in the menu bar at the top. These included “About Us,” “Banking,” “Terms and Conditions,” “FAQs,” “Blog,” and many others. Then, there was a link to Big Spin’s Twitter platform and its licensing information.
There were not a lot of details on the home page, but it was super easy to navigate. All the page’s features were arranged in a manner that was easy for us to understand.
The website offers a decent selection of casino games, with a couple of notable titles, for you to enjoy. Big Spin works with some reputable game providers, which you see when you click on any game title. Some of these famous names include Betsoft and BGaming. We could not check the providers for most of the games because after clicking a few games, we were asked to sign up before being able to check out others.
Here is a checklist of available games on Big Spin’s website:
Navigating through Big Spin’s games was straightforward. From the home page, you can find all the available game categories, from which you can easily select any game under that category. Clicking on a category displayed all the game titles available under it in rows and columns. To find live dealer games, you only have to click on ”Live Casino” from the menu bar.
One major con about Big Spin Casino is the absence of a search bar and filters to make finding games easier. You must scroll through each category to find whatever game title you want.
We reached the support page by clicking “Support” from the menu bar. Big Spin claims to offer 24/7 support. From the support page, we saw that you could reach the support team by filling out a contact form or logging in to access the live chat feature.
We filled out the contact form and asked a few questions, but we got no response even after a week. They don’t have email or mobile support. Overall, their customer support is unresponsive and poor.
Big Spin Casino’s licensing information can be found at the bottom of the home page. It is registered, licensed, and governed by the regulations of the Curacao government. However, we noticed that they did not give complete information concerning their license, like the license number. This raised some alarms in our heads, so we contacted their support to confirm this but got no response.
Clicking on Banking from the menu bar led us to the payment page, where we found the different payment options Big Spin supports, with their deposit limits. These payment options include MasterCard, VISA, Bitcoin, Litecoin, Person2Person, Bitcoin Cash, and Ethereum. All transactions are in USD. We did not find information on the processing times.
Clicking on “Bonuses” from the menu bar led us to the promotions page, where we found three of Big Spin Casino’s bonus offers. Each of the offers had a “Learn more” button. Clicking the button displayed all the essential information on that particular offer. We looked through all of them to make sure they were safe and had fair terms and also to ensure they were profitable for you.
Here are the offers we reviewed:
We clicked on “Terms & Conditions” from the shortcuts section at the bottom of the home page to find Big Spin Casino’s general terms. Unfortunately, we received an error message after trying it several times.
The bonus terms, however, were well explained in the Bonus section of the website. You can find them simply by clicking “Learn More” under each bonus.
Below, we have summarized the wagering requirements, withdrawal limits, and KYC process.
Big Spin Casino’s withdrawal limits depend on the payment method.
We did not find any information on Big Spin’s KYC requirements on their website. We tried contacting the support to ask about this, but we got no response.
It is crucial for you to know that our review is based on our opinion alone, and your experience may be different. For us, Big Spin casino left a poor impression on us.
With its simple user interface, Big Spin’s website was generally easy to use. It doesn’t offer a wide variety of game options compared to other websites, but the selection was decent.
One of its major flaws was that the licensing information was incomplete, as they did not provide their license number. Also, their terms and conditions page kept showing “Error” whenever we tried to access it.
They had no search bar or filters to help find games. Other flaws include that you must be a registered customer to access the live chat, and we got no response from filling out the query form. They had no email or mobile support, so they were completely unreachable.
Some good things about Big Spin are that it offers a good number of payment options, and the promotions are highly profitable, with fair terms.
In conclusion, some users may find Big Spin Casino a good choice, while others may see it as a bad option. Based on our experience, we advise players to opt for other options to guarantee a safe and seamless online gambling journey. If you still decide to play at this casino site, proceed carefully; your safety is our priority.
Via Email support@BigSpinCasino.com, Via Phone A toll free customer service phone 844-335-3536
