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Frank Online Casino Review

Frank Casino Review

2.5/5
★★★★★
★★★★★
0 User Reviews
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Play Now!
Frank Casino Pros
Beautiful website theme.
Easy to navigate.
Frank Casino Cons
No responsible gaming features.
No dedicated payments page.
2.5/5
★★★★★
★★★★★
0 User Reviews
+
Frank withdrawal limits
Withdrawal Limits
Monthly $/€ 100,000
Frank withdrawal limits
Withdrawal Limits
Monthly $/€ 100,000
Frank Casino Pros
Beautiful website theme.
Easy to navigate.
Frank Casino Cons
No responsible gaming features.
No dedicated payments page.
Frank Casino Pros

Frank Casino Overview

Introducing Frank Casino, an excellent online gaming platform launched in 2014. The website is famous for its creative user interface and immersive game catalog, consisting of over a thousand slots and hundreds of thrilling game titles, and its variety of promotions, including bonus packages and tourneys.

We explored the website to bring you an honest review that will help you determine if this casino meets your preferences. Join us on a ride to see what Frank Casino has for you!


Reputation 

Frank Casino has received mixed feedback from its users. Some like its wide range of games, user-friendly design, and attractive bonuses. But others have problems, especially with the KYC process, which can be slow. This causes delays in withdrawals and makes transactions take a long time.

Here are the main issues:

  1. KYC Process: Some find the user verification process too slow, making it take longer to start playing.
  2. Withdrawal Delays:  Players have reported frustration over delayed withdrawals. This has been due to slow KYC verification, payment processing times, or the casino's internal policies.
  3. Long Wait Times and Customer Service Issues: Players have also encountered long waiting times to get help from customer support. Then, they've experienced technical problems, affecting the overall experience.

While some enjoy Frank Casino, these problems have made some players unhappy. If you're considering playing, it's a good idea to consider these mixed reviews and do your research first.

Design and User Experience

When we visited the website, we were greeted with a dazzling display of colors and superb graphics.

An eye-catching banner at the top of the landing page displays different offers from Frank Casino in a slideshow. It shows an enticing 100% bonus of up to €500 plus 50 free spins for new players, and it's just for newcomers!

You can read more about this in the Promotions section of this review. It also advertises Frank Casino’s Super Wheel spin bonuses and live casino games supplied by Pragmatic Play.  You can expect to see some excellent blackjack and roulette variations.

Above the slider, a menu bar leads you to different sections of the website in one click. On the right side, you can select your preferred language. We also noticed the “Login” and “Register” buttons. 

Frank casino landing page

Below the slider, we saw a menu of game categories, including “Show games,” “New,” “Tables,” “Jackpots,” etc. There were twelve in total. The website also gave us a sneak peek at some exciting titles featured in each category. 

Frank casino homepage game selection

Scrolling down the page, we reached a section, “Winning Now,” where we saw some player names and how much they won in different games. We like how organized and well-labeled the website is.

The section below the winner is “Providers.” We saw logos of different reputable game providers with whom Frank Casino works. Expect a bounty of games with unique themes and exciting features. There were also logos of different payment methods supported by the website. 

Frank casino homepage

Frank Casino included an informative article about their website. There are some FAQs at the end that you can check out.

Finally, we reached the end of the home page. On the right, several shortcuts take almost anywhere on the website. We found Frank Casino’s licensing information and links to their Facebook and Instagram accounts on the left.

Frank casino bottom of homepage

The homepage is designed to be user-friendly, with easy navigation and clear sections. Scrolling through the page was seamless, making the design more appealing. 

Game Selection

Frank Casino boasts over 2000 games in its catalog, which comprises around 1400 slots, more than 200 table games, and hundreds of live dealer and jackpot variations. This isn’t the biggest selection of games you can find in an online casino. However, this amount of games is enough for everyone to have a lot of entertainment hours.

Frank casino game selection

Explore a variety of exciting titles like Golden Gods, Unicorn Legend, Fairy Gate, and Pigeon Hut Will, supplied by top game providers. Frank Casino works with providers like NetEnt, Arcadem, Microgaming, Amatic, Push Gaming, Betsoft, Gameart, Playngo, Pragmatic Play, etc. Some of the games had themes to match the Valentine’s season, especially the tournaments, which are really creative.

Frank casino game providers

Here is a checklist of games available on the website:

  • Tournaments: Yes. There were ongoing tournaments in Riches in Red, Love Is In The Air, and Love The Jackpot. Other tournament games include Brooklyn Bootleggers, Hammer of Vulcan, and Sakura Fortune.
  • Live Dealer Games: Yes. They have over 300 live casino options, including Blackjack, Roulette, Baccarat, and Video Poker variations.
  • Jackpot Games: Yes. We counted more than 500 jackpot titles. We saw titles like 6 Fruit Deluxe, Super Lion, Diamond Wild, Great Blue, etc. 
  • Specialty Games: Yes. Frank Casino has hundreds of specialty games, including Mines, Bingo, Keno, Scratch, Craps, and Dice. 

Navigating Through Games and Filters

You'll find the different game categories neatly organized as you explore the homepage, making it a breeze to find your favorite games. Whether you're into slots, poker, blackjack, or roulette, each game has its own dedicated section.

You can also hover over the “Casino” tab on the menu bar to see all available categories. You can easily browse through the games displayed for that particular category with a click. 

Frank casino slots

The website has a search bar that lets you quickly find game games and filter them by their providers.

Frank casino game navigation

Navigating through the games is so smooth and intuitive; You just glide through!

Customer Support

Frank Casino claims to have 24/7 customer support. Contact the support team via live chat, email, and phone calls. Their email address and phone number are [email protected] and +448081699452. We got this information from “Contact Us” in the shortcuts at the bottom of the home page. We clicked the question mark icon on the far left of the menu bar to find the live chat. 

Frank casino customer support navigation

We started a chat with a support agent by asking a simple question. In a bit of time, we received a polite reply. 

Frank casino customer support

We asked a more complicated question the second time to see how much the agent knew. They took a bit longer to reply this time, but the response was very informative. The agent even apologized for the delay. 

Frank casino customer support
Frank casino customer support

We asked the agent one more tricky question and got a response in about two minutes. The agent gave a lengthy response, explaining every detail we needed to know.

Frank casino customer support
Frank casino customer support
Frank casino customer support
Frank casino customer support

Generally, we were satisfied with the agent’s services. They were very knowledgeable and polite.

We then contacted their email support and got a response after an hour. We asked about their responsible gaming measures, and they have none. This means players would be unable to set limits on their account on the casino site. If you have any problems with gambling, we would advise considering another casino.

Frank casino email support
Frank casino email support

Licensing

Frank Casino has a Curacao licensine. The website is run by Hazarion N.V. (registration number 140326) in Curacao. The address is Kaya Richard J. Beaujon z/n, P.O. Box 6248. The official license number is 1668/JAZ, issued by Curaçao eGaming and regulated by the Government of Curaçao.

Goldraven Industries Ltd (registration number HE409187) operates as an Agent for the license-holding entity. Their registered office is at 1-3 Bouboulinas Street, Bouboulina Building, Office 42, 1060, Nicosia, Cyprus, and their business is located at Kypranoros Street 13, 3rd floor, EVI BUILDING, 1061, Nicosia, Cyprus.

Frank casino licensing

Payments and Processing Times

Frank Casino does not have a designated page for its payment methods. We removed a lot of points for this because players should be able to review a casino's payment options before deciding to sign up there.

Looking at the article and logos of payment options at the bottom of the home website, you can deposit and withdraw using credit/debit cards like Visa and Master Cards, e-wallets like Neteller and Skrill, prepaid cards, Paysafe, Neosurf, and many others. We did not find any information on transaction processing times. 

Promotions

Frank Casino has a cool-looking “Promotions” page where we saw enticing welcome, cashback, and spin-to-win bonuses. We also saw tournaments and lottery games. Only two of these offers were constant; the rest were expiring soon, and some were coming soon.

Although the page has an excellent design, we think it is a bit congested and distracting. It took a lot of work to understand at first glance, and it was tricky to navigate through the offers. Choose between the “Casino,” “Tournaments,” and “Lotteries” promotions.

Here are some of the offers we found on Frank Casino’s website:

  • 100% Welcome Bonus: Frank Casino welcomes new players with a 100% match bonus on your first deposit. You can get up to €500, plus 50 free spins in 6 Tokens of Gold! The cash bonus has a wagering requirement of 27x, while you have to wager the free spins 30x. 
  • Cashback Bonus: Collect up to €3000 with a 13% cashback once a month. The more active you are, the bigger your cashback will be! They range from 6%-13%, depending on your station level. 

Terms

Despite their generosity, Frank Casino’s bonuses are very fair, with low wagering requirements. Read about each bonus on the “Promotions” page, or click “Bonus Terms” in the shortcuts to see the terms and requirements. 

The general terms and conditions were clear and neatly organized. The page was itemized with headings relating to different aspects of the website. We did not find information on the withdrawal limits, so the terms weren’t comprehensive. 

Below, we outlined Frank Casino’s wagering requirements, withdrawal limits, and KYC procedure.

Frank Online Casino Withdrawal Limits

We asked a support agent about the withdrawal limits and were told that Frank Casino only has a monthly limit of $100,000. This is a high withdrawal limit that won’t limit players, including high rollers.

Frank Casino’s Wagering Requirements

  • The wagering requirement for a no-bonus withdrawal is 1x.
  • The wagering requirements for bonus withdrawals are- 5x- 30x.

Frank Casino’s KYC Process

Frank Casino's process to verify your identity (known as KYC) is relatively straightforward. Here's what they need:

  • A copy or photo of your ID document (like a passport or ID card) showing the page with your photo. Make sure the passport series and number are fully visible.
  • Proof of your address.
  • Verification of your payment method, especially if the details weren't transferred during the transaction.

If you used a plastic card to deposit money, they might ask for copies of both sides. Ensure the first six and last four digits of the card number are visible; for embossed cards, these should be visible on the back, too. Always hide the middle numbers and the CVV2 code for security.

Closing Thoughts

Our experience with Frank Casino was generally good, but our review also highlights some concerns we had. The website’s appealing interface and smooth functioning were the major highlights of our experience.

The game selection included a good amount of slots, table games, and themed tournaments. They also offer spicy bonuses and rewards with fair and transparent terms.

The customer support was excellent. The agents were responsive and knowledgeable during our interactions. They claimed to be available 24/7, but we could not reach any of them at some point.

The website has a legal license, so you are safe with them. But their moderate reputation means you should be cautious if you eventually play here. We saw many payment methods logos, but the absence of a payments page and information on transaction times is a drawback.

Also, they have no responsible gambling measures to help people who might be struggling with gambling. We advise these people to consider other online casinos.

Remember that the views expressed in the review are based on our experience with the website. We encourage players to research and consider their preferences before making their final decision. Stay safe, and we wish you the best of luck!

Customer Support +

Live Chat - YesSupport Mail Email: [email protected]

Software Providers +
1X2 Gaming, 2By2 Gaming, Adoptit Publishing, Amatic, Betdigital, Betsoft, Big Time Gaming, Boomerang Studios, Booming Games, EGT, ELK Studios, Endorphina, Evolution Gaming, Fantasma, Foxium, GameArt, GameFish Global, Games Lab, Genesis Gaming, Iron Dog Studio, Just For The Win -JFTW, Microgaming, Nextgen Gaming, Nolimit City, Old Skool Studios, Oryx, Play'n GO, Playson, Push Gaming, Quickspin, Rabcat, Relax Gaming, SG Interactive, Side City, Snowborn Studios, Split Rock Gaming, Tom Horn, Triple Edge Studios, Wazdan, Yggdrasil Gaming,
Deposit Methods +
EntroPay, Maestro, Mastercard, Moneta, Neteller, QiWi, Rapid Transfer, Skrill, VISA, VISA Electron, Yandex,
Accepted Currencies +
EUR, NOK, PLN, RUB, THB, USD,
Accepted Countries +
Aland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua And Barbuda, Argentina, Armenia, Aruba, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia And Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo, Democratic Republic, Cook Islands, Costa Rica, Cote D'Ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Global, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island & Mcdonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Iceland, India, Indonesia, Iran, Islamic Republic Of, Iraq, Ireland, Isle Of Man, Israel, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Rwanda, Saint Barthelemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Saint Vincent And Grenadines, Samoa, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia And Sandwich Isl., Sri Lanka, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Switzerland, Syrian Arab Republic, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad And Tobago, Tunisia, Turkey, Turkmenistan, Turks And Caicos Islands, Tuvalu, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, British, Virgin Islands, U.S., Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe,
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