Live chat is available 24/7 . you can also contact by email . Support Email: email@example.com
Join us as we explore 21.com Casino, a site that stands out with its beautiful design. Although it offers a limited selection of games, each is carefully chosen for a quality gaming experience. Wondering if it is an excellent choice for your online gambling adventures? Find out in this article. Our experts have done a deep onsite and offsite review of this casino and uncovered all our findings here. Welcome!
21.com Casino is generally liked in the online gambling community but has faced some controversies. One notable issue is the casino's policy of taking money from inactive accounts, using a dormancy clause indicating that unused accounts will be closed after 12-18 months. This clause in the terms has received a lot of criticism. Despite this, most players seem happy with 21.com, suggesting that its overall features—from various games to user-friendliness—outweigh these concerns for the majority. Just keep in mind that if you don’t plan to play for a while, make sure to withdraw your funds.
It's important for potential players to know about geographical restrictions. 21.com casino has significant limitations on where it can operate. Checking if your location allows play on 21.com is crucial before signing up or putting money in.
21.com features a visually appealing theme with a unique design that we haven't come across in other online casinos. The predominant color is white, with pink and purple as the secondary colors. The website has a lot of white space, contributing to an overall design that is easy on the eyes. This created an overall distinctive and pleasant visual experience.
There’s a huge banner that takes up most of the screen of the landing page. It displays their welcome bonus, which offers a 100% bonus up to €100 and 900 free spins. This is the first deposit bonus of the welcome pack. You also enjoy a deposit match on your second to fourth deposits. You can find more info on this bonus and 21.com’s other bonuses in the Promotions section below.
Below the logo at the top of the screen, there’s a menu bar that contains “Home,” “Casino,” “Live,” “Casino,” “Promotions,” and “VIP.” Their “Log in” and “Register” buttons are at the top right.
At the left of the screen is a collapsible sidebar with a search button beside it. This search feature is an excellent addition that improves the navigation of 21.com casino website. It can be used to search games and game providers on the website.
On the sidebar, you can find links to “Home,” “Casino,” “Live Casino,” “Promotions,” “VIP,” “About Us,” “Contact Us,” “Help,” “FAQs,” “Log in,” “Register,” and a button to change your language.
After the banner, we came across their game selection, which was neatly categorized into different sections such as “Most Popular,” “New,” and “Hot.”
In between the game categories, we came across the “Create a Free Account” and “Game of the Week” sections.
After these two sections, the game categories went on for a while, and then we got to an article about the casino and its different payment methods. Under this article, 21.com placed a banner meant to entice players with a promise of winning €1000 bonus and 1000 free spins.
We reached the bottom of the page after this. It contains quick links to different pages on the website, 21.com’s licensing information, and logos of their accepted payment methods.
Navigate to the game page by clicking “Casino” on either the menu bar or sidebar. 21.com casino has a limited selection of games, including live games, table games, megaways, jackpots, and specialty games. They have just over 470 slot games available, and these include Gonzo’s Quest,” “Joker’s Jewels,” and “Book of Tut.” Their table games are few too, with just 59 titles available.
Reputable providers like Pragmatic Play, Push Gaming, and NetEnt back these games, and the provider of each casino game was indicated on it.
Here is a checklist of available games on 21.com’s website:
The navigation of 21.com’s casino games is very intuitive. They have different tools to make browsing through their games seamless.
Apart from the search feature, which is available everywhere on the website, there is a game providers filter that you can apply if you have a preferred game provider.
You can also filter alphabetically, in ascending or descending order, using the “A-Z” icon at the top right.
With the menu bar under the main menu bar, you can switch between “Slots,” “Table Games,” and “Recommended.”
There are three ways to reach out to 21.com casino’s support. You can contact them via live chat, their email, firstname.lastname@example.org, or by filling out the query form on their “Contact Us” page.
We clicked on “live chat,” and immediately, a pop-up displayed their FAQs on the screen. We found some helpful information on the FAQs, such as the KYC requirement, responsible gaming information, and daily withdrawal limit.
We did not find a way to contact them via live chat, so we filled out the query form but got no response.
We also emailed them, and the reply came 30 minutes later, which is a quick response time. The answers were knowledgeable and answered our questions thoroughly.
21.com holds an MGA license. Its casino website is run by BP Group Ltd, a company registered in Malta. The registered address is The Ferries Business Centre, 9 Guze Fava Street, Sliema SLM1632, Malta. BP Group Ltd has a license from the Malta Gaming Authority with the license number MGA/B2C/203/2011, issued on 1 August 2018. This license allows them to offer Type 1 and Type 2 gaming services.
We could not find any dedicated payments page on the 21.com casino website. We removed a lot of points for this because potential players should be able to easily review a casino’s accepted payment options to make an informed decision about signing up on that casino.
From the logos at the bottom of their homepage, they accept Visa, MasterCard, Astropay, MiFINITY, and Jenton.
21.com casino had five promotions available when we wrote this review. We checked them all out, along with their terms, to see if they were generous and fair. Out of these five bonuses, two were tournaments. We have summarized the other three below for you.
21.com terms and conditions are not categorized, so it might be difficult for players to find what they need easily. We liked that their terms and conditions were available in other languages, catering to players from diverse backgrounds.
On reviewing the terms, we found a lot of things vague. Although they referenced the KYC requirements and withdrawal limits, they did not expressly state them.
We found these in their FAQs and have outlined them below for you.
Daily withdrawal limit: €5000
Monthly withdrawal limit: €25,000
The monthly withdrawal limit is too low as we prefer casinos with a limit between €70,000 to €100,000 or none at all. This is fair and would make it easy for players to get all their money out when needed.
The documents to be submitted for 21.com’s verification process must not exceed 3 months. The date must be specified with all 4 corners of the document visible, and the whole document needs to be in the picture. The following are the accepted documents:
Please note that scanned documents or mobile bills are not accepted, and if it is an online bill or document, it must be in PDF format.
Our first impression of 21.com online casino was a good one, and this is because of their beautiful website design. This set the tone for us, but we were left feeling a little disappointed at the end. This is due to various reasons.
First, their game selection isn’t as extensive as we would have liked, but there are still enough games for players who do not mind this. They made up for this with the neat and many categories they placed the games in. This would make it easy for players to find their choice of casino games.
Another letdown was the inaccessibility of their deposit and withdrawal methods before logging in. We did not like this because players finding out that their preferred payment method is unavailable after signing up for a casino is inconvenient. If you decide to play here, we recommend contacting their support via email to confirm the availability of your payment method. And this brings us to our third point.
21.com casino does not have a live chat available. Or if they do, it is not convenient as we could not find it even after trying various means. As helpful as their FAQs are, players may sometimes run into unique issues that need urgent attention for which email support might not be ideal.
On the plus side, the casino has an MGA license, which makes it safe to play at. They also have a good reputation among online players with minimal complaints.
Before ending this review, we want to remind you that we wrote this based on our experience and opinions. Individual experiences sometimes vary, and we will continue to update this as time progresses. Please test out some things yourself and weigh both pros and cons before deciding. Your safety remains our priority. Best of luck in your online gaming adventure!
Live chat is available 24/7 . you can also contact by email . Support Email: email@example.com