Casumo has a Live Chat available. You can also contact them via email - hey@casumo.com
What do I need to know about the Casino Welcome Offer?
Anything else Casumo wants to tell me?
These terms and conditions are in addition to the general Terms and Conditions published on the website www.casumo.com, which also apply to this promotion, in particular section 6, which relates to bonus money and promotions.
Casumo has the right to review transaction records at any time for any reason. If Casumo believes that you are engaging in irregular gameplay for the purpose of abusing a Bonus (as per below), it may, in its sole discretion, block, suspend, withhold, or withdraw any Bonus and confiscate all winnings earned through irregular or abusive play.
For more information relating to Bonus Abuse, please ensure to read the General Bonus Terms and Conditions, specifically Section 6 – Bonus Abuse.
Casumo reserves the right to amend this promotion at any time without prior notice and without liability to you where circumstances beyond our reasonable control demand it. Any changes to the promotion will be published in these terms and conditions.
If Casumo notices that the promotion is being abused and/or the bonus terms are being breached, we reserve the right to confiscate winnings that originated as a result of abuse and/or breaching terms and exclude players from receiving future bonuses.
This promotion is provided by Casumo Services Limited, licensed and regulated by the Malta Gaming Authority under licence number MGA/CRP/217/2012 to offer type 1 and type 2 Gaming Services.
Get ready to unlock the secrets of online gaming as you delve into our review of Casumo Casino. Should Casumo be on your online gambling adventure radar? Get the answer to this question and more in this review. Brace yourself for an insider's look at the games, bonuses, and unique experiences that might just redefine your gaming journey. Let's discover together if it's the thrilling adventure you've been waiting for!
Casumo Casino has built a solid reputation since its establishment in 2012. This makes it a well-regarded name in the online gaming community. However, there's a common concern about the Know Your Customer (KYC) process. Before depositing money, it's wise to understand this process. Reach out to customer support for details on the KYC steps specific to your location. This ensures a smoother experience at Casumo Casino.
Our first visit to Casumo Casino’s website did not spark much excitement for us. The overall aesthetics felt basic, and the website fell short regarding its user interface design. Compared to other online casino sites, it doesn’t have the visual appeal that many players usually seek.
At the top of the home page were tabs leading to “Casino,” “Live Casino,” “Sports,” and “Promos pages.” At the top left corner, we saw a menu icon that displayed a collapsible sidebar when clicked.
On this sidebar, we saw “Casino,” “Live Casino,” “Promotions,” “Sports,” “Game Browser,” “Live Chat,” and a few other pages. The sidebar also featured login and signup buttons; these were also at the top right corner of the home page.
The most notable part of the home page is the welcome bonus boldly displayed, with a signup button right under it. It’s hard to avoid signing up on their website with the signup button everywhere you look.
Scrolling down, we noticed a couple of promotions on display. You can also click ‘Read more’ to learn more about the promotions and their terms.
Despite the simplicity of the webpage, we have to give them credit for organization. It was straightforward to navigate through the page as the different sections were well organized and easy to understand. Following the promotions section on the home page was a game section, giving us a sneak peek of the variety of games available on Casumo’s website.
Below the games section, you can find the payment methods supported on the website. We think this is an excellent addition to the home page because it lets users decide what payment option best suits them or if their preferred option is available from the start.
Then we came across a section that gives you a sneak peek at Casumo’s live casino experience with clear, visually appealing images of their live dealers and tables.
At the bottom of the page, you can find shortcuts to several pages on the website, region selection, links to their social media accounts, and licensing information.
On Casumo Casino’s website, they claim to have 3627 games spread across different categories, which is quite a lot. They also listed a variety of notable game providers responsible for their game selection. Some popular names include NetEnt, Evolution Gaming, Play’n Go, and Microgaming, amongst many others.
Here’s a checklist of games available on Casumo’s website:
Finding games on Casumo’s website was easy. The different game categories are on the home page. We reached the main games page by clicking “Explore Our Casino Games” in the game section of the home page. You can also click “Game Explorer” on the collapsible sidebar at the top left corner of the home page.
The games page was well organized, displaying the different game categories at the top and a search bar to easily search for any game you want. We noticed the search bar did not have filters, which was a let-down.
Casumo Casino’s website features a live chat feature that can be found on the sidebar at the top left corner of the homepage. However, we think it would be better to have a live chat button on the screen for easy access while navigating the page.
The live chat popup lets you search for articles relating to your issue, which you can read for more information.
Finding a way to text the support was not as straightforward as we would have liked. Clicking on “messages” did not take us to a chat box. We had to try searching for a FAQ, and when no article came up, we saw the option to type our question.
We saw a prompt to type in our email and question. We asked if they accept players from Cyprus. A chatbot responded first but didn’t have an answer to this question, and then we saw the option to talk to a real person.
The support agent answered our question very quickly. They were also super friendly, and we loved how it felt like we were chatting with a friend.
We followed up with a somewhat technical question; the response was also swift, and it was obvious to us that they were knowledgeable about the casino.
They don’t have mobile support, but you can reach out to them via email at hey@casumo.com. We tested their email support, too. We got a response back after two days, which we think is too long a waiting time. The answers to our questions were comprehensive and easy to understand, but this did not make up for the long waiting time.
Jocularis Ltd holds licenses from the Government of Gibraltar (Remote Gaming Licences no 126 and 127) and is under the regulation of the Gibraltar Gambling Commissioner. The company is registered in Gibraltar with the company registration number 121395, and its operational office is located at Unit 3.14, World Trade Centre, 6 Bayside Road, Gibraltar.
We found only a few payment options on the home page that Casumo supports. You can deposit via VISA or MasterCard, Paysafe card, Interac, and MuchBetter. We did not find their payment processing times on the page.
Casumo had many exciting promotions running when we wrote this article. However, most were seasonal and would expire in a few weeks. We have listed the permanent ones below for you. We reviewed the bonus terms, which are transparent and fair to players.
Casumo Casino's promos have clear and simple rules. You can find them in each promo's description. Their general terms are also easy to understand, but we couldn't find some important information, so we had to ask their support team.
Below, we've outlined the wagering requirements, withdrawal limits, and KYC procedure.
Casumo’s withdrawal limits are:
Casumo’s wagering requirements are:
The KYC process involves:
Wrapping up our look at Casumo online casino, it's essential to know that what we've shared is based on our thorough exploration of the site. Casumo has some good aspects and areas for improvement.
The design and how you use the site could be better. It's a bit plain and not as visually exciting as other top casinos. But we appreciate the organized layout, making it easy to find your way around.
Casumo has various games from different providers, giving you plenty of options. Their customer support is good, with a live chat feature and a helpful chatbot. Casumo is licensed and regulated, ensuring a safe and secure gaming environment. The terms and conditions, including withdrawal limits and rules, are clear and easy to understand.
In conclusion, Casumo has its strengths and weaknesses. Remember, individual experiences may vary, so do your own research before making your final decision. Best of luck in your online gambling adventure!
Casumo has a Live Chat available. You can also contact them via email - hey@casumo.com