Live chat and email support : [email protected]
SUPER SPINS
CASH REWARD
Tier | Loyalty Points Requirement | Cashback |
---|---|---|
Silver | 0 to 499 | 10% |
Gold | 500 to 999 | 15% |
Platinum | 1,000 to 2,999 | 20% |
Diamond | 3,000+ | 30% |
How it works:
Tier | Loyalty points per €1 rake/fee | Reward point multiplier | Reward Points per €1 rake/fee |
---|---|---|---|
Silver (0-499 points) | 10 | 1 | 10 |
Gold (500-999 points) | 10 | 1.5 | 15 |
Platinum (1000-2999 points) | 10 | 2 | 20 |
Diamond (3000 points and above) | 10 | 3 | 30 |
TERMS & CONDITIONS
Welcome to our review of Guts Casino! Our experts carefully examined the website to give you a helpful overview. Whether you're new to online casinos or a seasoned player, our review will guide you through Guts Casino's key features. Before your next wager, check out our analysis to see if Guts Casino is the right choice for you. Explore the site's offerings and find out if it matches your expectations.
Guts Casino is known for its solid reputation in the online gaming industry. While it may not be the most generous when it comes to bonuses and promotions, it maintains a strong standing among its users. Significantly, there are no widespread complaints regarding Guts Casino not paying out winnings, nor are there indications of any activities that would classify it as a rogue website. This suggests that while players might desire more attractive promotional offers, they can trust the reliability and integrity of Guts Casino in terms of fair play and financial transactions.
We found Guts’ website to be immediately attractive on the first visit. The home page had a bright color theme and was very detailed. It included many features strategically placed around the page, giving it a lovely aesthetic.
At the top of the home page is a menu bar featuring Casino, Live casino, Sports, and Poker to the left, directing you to the different gaming hubs. On the right side of the menu bar are “Login” and “CREATE ACCOUNT” buttons, with “Promotions” right beside them.
The top of the home page also shows an “Enter an email” bar under the menu bar, allowing you to quickly create your account on their website. Under the email bar, we noticed the icons of the different payment options Guts Casino supports. Displaying their payment options at the top of the screen was very creative, as players can decide from the jump if their preferred payment option is supported. Beside the email bar, we found a slider displaying some of Guts’ exciting promotions that you can click on and check out.
While exploring the page, we came across a few customer reviews on display, which is one of the things we look out for when judging casinos. It was nice to know that players have good things to say about the casino site.
The bottom of the home page featured shortcuts to “About Us,” “Terms & Conditions,” “Bonus Terms,” “Payment Methods,” and a few others arranged on the left side. There was also a link to their Facebook. The right side displayed the payment options available and Guts Casino’s licensing information. At the bottom right corner of the webpage is a floating help icon that redirected us to the Help Center when we clicked on it.
We found it easy to navigate through the website; finding customer support, promotions, and the different game options was effortless. The texts and features were properly highlighted, and the simple yet attractive color theme made everything clear enough.
The Guts Casino website offers a variety of well-known online casino games from notable providers such as Play'n GO, Microgaming, Playtech, and Pragmatic Play. Below is a checklist of games available on the website:
Clicking “Casino” on the menu bar at the top of the home page took us to the casino game page, where we found a variety of popular casino games.
The games were well arranged into different categories, including new games, trending games, jackpots, slots, exclusive games, and some others. It was easy to navigate through the games.
Guts Casino’s customer support is a dark purple icon with a “?” at the bottom right of the casino page. Clicking on it will take you to a fresh page called “Help Centre.” Here, you’ll see an option to search the FAQs, contact live support or email support.
We clicked on the live chat option and were connected to a chatbot. The bot would be helpful if you have general questions that are in the prompts. But because we had a very specific question, it could not help us.
We then requested to speak to an actual agent and were connected to one in less than a minute. We started with an easy question. The agent had to take a few minutes to get the answer to our question, but they engaged us while we waited.
We also asked a follow-up question, which we got an answer to promptly. From our experience, the support was professional, knowledgeable, and friendly.
They do not have mobile phone support unless it’s absolutely necessary. We also contacted their email support [email protected]. After we sent our email, we got an automatic response letting us know that they had received our email. Their actual reply came in 20 minutes after we sent the email. This was a swift response time. The email answered our question clearly and professionally. Overall, Guts Casino has excellent customer support all round.
Guts is run by Zecure Gaming Limited, a company based in Malta. Their registration number is C69036, and the address is at Betsson Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex, XBX 1027, Malta. Zecure Gaming Limited is authorized and overseen by the Malta Gaming Authority with the license number MGA/CRP/108/2004-05 (granted on 5th May 2020). Additionally, they are licensed and regulated by the UK Gambling Commission under license number 056427 (granted on 12th February 2020.
The supported payment options on Guts’ website were shown as icons on the home page. However, they support a few more.
The deposit methods available at Guts Casino are Intreac, Visa and MasterCard, Neteller, Paysafecard, Skrill, and Bank Transfer (Trustly), as found in the Help Centre.
Their deposit processing times were specified in their terms as follows:
For withdrawals:
Clicking on “Promotions” took us to the promotions page, showing us many exciting offers Guts has for you. The promotions were arranged in categories, including “Casino,” “Live Casino,” “Sports,” and “Poker.” It’s crucial to read and understand bonus terms to avoid running into trouble with sneaky casino sites.
Some of the top bonus offers available on the website are:
Guts Casino’s terms are fair and easy to understand. However, they were not comprehensive enough, as we couldn’t find withdrawal limits and wagering requirements explicitly stated there. We contacted the support to ask for these and were informed that they don’t have a withdrawal limit. But if you get huge wins, like up to €500,000, you might be asked to split it.
The wagering requirements of Guts Casino are outlined below:
The KYC process involves:
In conclusion, our impression of Guts Online Casino is generally positive. They have a solid reputation and very few customer complaints. The website has a vibrant and detailed home page that immediately captures attention. The strategically placed features and easily accessible menu bar contribute to the ease of navigation.
The inclusion of customer reviews adds a reassuring touch, indicating positive player experiences. Navigating through the website is seamless, with clear highlights for customer support, promotions, and game options. They have various games and payment methods, which means they care about catering to different players’ preferences.
We found the customer support helpful and knowledgeable both via live chat and email. However, please note that our observations and opinions are based on our experience when we wrote this review. Individual experiences may vary, so please research before signing up here or any other casino site. Best of luck in your online gaming adventure!
Live chat and email support : [email protected]