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Guts Online Casino Review

Guts Casino Review

4.8/5
User Score (4.56)
★★★★★
★★★★★
9 User Reviews
+
Play Now!
Guts Casino Pros
Perfect reputation.
Extensive selection of games.
Progressive jackpots are available.
Responsible gambling features are available.
Guts Casino Cons
Not all payment methods are available for all countries.
A lot of restricted countries.
4.8/5
User Score (4.56)
★★★★★
★★★★★
9 User Reviews
+
Guts withdrawal limits
Withdrawal Limits
Monthly $/€ No Withdrawal Limit
Guts withdrawal limits
Withdrawal Limits
Monthly $/€ No Withdrawal Limit
Guts Casino Pros
Perfect reputation.
Extensive selection of games.
Progressive jackpots are available.
Responsible gambling features are available.
Guts Casino Cons
Not all payment methods are available for all countries.
A lot of restricted countries.
Guts Casino Pros

Guts Casino Overview

Welcome to our review of Guts Casino! Our experts carefully examined the website to give you a helpful overview. Whether you're new to online casinos or a seasoned player, our review will guide you through Guts Casino's key features. Before your next wager, check out our analysis to see if Guts Casino is the right choice for you. Explore the site's offerings and find out if it matches your expectations.

Reputation

Guts Casino is known for its solid reputation in the online gaming industry. While it may not be the most generous when it comes to bonuses and promotions, it maintains a strong standing among its users. Significantly, there are no widespread complaints regarding Guts Casino not paying out winnings, nor are there indications of any activities that would classify it as a rogue website. This suggests that while players might desire more attractive promotional offers, they can trust the reliability and integrity of Guts Casino in terms of fair play and financial transactions.

Design and User Experience

We found Guts’ website to be immediately attractive on the first visit. The home page had a bright color theme and was very detailed. It included many features strategically placed around the page, giving it a lovely aesthetic.

At the top of the home page is a menu bar featuring Casino, Live casino, Sports, and Poker to the left, directing you to the different gaming hubs. On the right side of the menu bar are “Login” and “CREATE ACCOUNT” buttons, with “Promotions” right beside them. 

The top of the home page also shows an “Enter an email” bar under the menu bar, allowing you to quickly create your account on their website. Under the email bar, we noticed the icons of the different payment options Guts Casino supports. Displaying their payment options at the top of the screen was very creative, as players can decide from the jump if their preferred payment option is supported. Beside the email bar, we found a slider displaying some of Guts’ exciting promotions that you can click on and check out.

guts casino welcome screen

While exploring the page, we came across a few customer reviews on display, which is one of the things we look out for when judging casinos. It was nice to know that players have good things to say about the casino site. 

guts casino testimonials

The bottom of the home page featured shortcuts to “About Us,” “Terms & Conditions,” “Bonus Terms,” “Payment Methods,” and a few others arranged on the left side. There was also a link to their Facebook. The right side displayed the payment options available and Guts Casino’s licensing information. At the bottom right corner of the webpage is a floating help icon that redirected us to the Help Center when we clicked on it.

guts casino bottom of home page

We found it easy to navigate through the website; finding customer support, promotions, and the different game options was effortless. The texts and features were properly highlighted, and the simple yet attractive color theme made everything clear enough.

Game Selection

The Guts Casino website offers a variety of well-known online casino games from notable providers such as Play'n GO, Microgaming, Playtech, and Pragmatic Play. Below is a checklist of games available on the website:

  • Tournaments - Yes. They have weekly, monthly, or even longer tournaments running at any time. You can find these on the promotions page.
  • Live dealer games - Yes, you can find them by clicking on “Live casino.”
  • Jackpot games - Yes, you can find them by clicking “Jackpots” in the game category menu bar on the home page. You can find other jackpot options by clicking “DISCOVER MORE GAMES.”
  • Specialty games - Yes. They have Keno and Mr Green’s Bank Vault.
guts casino game selection

Navigating Through Games and Filters

Clicking “Casino” on the menu bar at the top of the home page took us to the casino game page, where we found a variety of popular casino games.

guts casino game selection

The games were well arranged into different categories, including new games, trending games, jackpots, slots, exclusive games, and some others. It was easy to navigate through the games.

guts casino jackpots

Customer Support

Guts Casino’s customer support is a dark purple icon with a “?” at the bottom right of the casino page. Clicking on it will take you to a fresh page called “Help Centre.” Here, you’ll see an option to search the FAQs, contact live support or email support. 

guts casino customer support

We clicked on the live chat option and were connected to a chatbot. The bot would be helpful if you have general questions that are in the prompts. But because we had a very specific question, it could not help us.

We then requested to speak to an actual agent and were connected to one in less than a minute. We started with an easy question. The agent had to take a few minutes to get the answer to our question, but they engaged us while we waited.

guts casino customer support live chat
guts casino customer support live chat
guts casino customer support live chat

We also asked a follow-up question, which we got an answer to promptly. From our experience, the support was professional, knowledgeable, and friendly.

guts casino customer support live chat

They do not have mobile phone support unless it’s absolutely necessary. We also contacted their email support support-en@guts.com. After we sent our email, we got an automatic response letting us know that they had received our email. Their actual reply came in 20 minutes after we sent the email. This was a swift response time. The email answered our question clearly and professionally. Overall, Guts Casino has excellent customer support all round. 

guts casino email support
guts casino email support
guts casino email support

Licensing and Identity

Guts is run by Zecure Gaming Limited, a company based in Malta. Their registration number is C69036, and the address is at Betsson Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex, XBX 1027, Malta. Zecure Gaming Limited is authorized and overseen by the Malta Gaming Authority with the license number MGA/CRP/108/2004-05 (granted on 5th May 2020). Additionally, they are licensed and regulated by the UK Gambling Commission under license number 056427 (granted on 12th February 2020.

guts casino license

Payment and Processing Times

The supported payment options on Guts’ website were shown as icons on the home page. However, they support a few more.

guts casino payments

The deposit methods available at Guts Casino are Intreac, Visa and MasterCard, Neteller, Paysafecard, Skrill, and Bank Transfer (Trustly), as found in the Help Centre.

guts casino payments

Their deposit processing times were specified in their terms as follows:

  • E-Wallets (such as Skrill, Neteller, ecoPayz, and more): Immediate
  • Pre-Paid Card (such as Paysafecard: Immediate
  • Bank Transfer: Between 2 – 5 working days
  • Credit Cards: Immediate
  • They do not accept cash funds or cheques.

For withdrawals:

  • Visa and MasterCard withdrawals: 1-3 banking days
  • Bank Transfer Withdrawals: 1-3 banking days
  • e-wallet Withdrawals: Same day

Promotions

Clicking on “Promotions” took us to the promotions page, showing us many exciting offers Guts has for you. The promotions were arranged in categories, including “Casino,” “Live Casino,” “Sports,” and “Poker.” It’s crucial to read and understand bonus terms to avoid running into trouble with sneaky casino sites.

guts casino promotions

Some of the top bonus offers available on the website are:

  • Casino Welcome Bonus: Get a 100% bonus of up to €100 plus a spin on the Game of Guts, with a guaranteed reward.
  • Live Casino Welcome Bonus: Sign up and get a 100% bonus of up to €1,000 on Guts Casino’s best Live Casino games.
  • Poker Welcome Bonus: Register and get up to €1,000 with the wager-free Poker Welcome Bonus.
  • Game of Guts: Play your favorite Casino and Live Casino games with a bet of €0.30 or more. Watch as the progress bar fills up, triggering a spin on the Game of Guts. Then, go to your Rewards and claim your spin.
  • Guts Poker Loyalty: Your loyalty is well acknowledged with cashback rewards that depend on your level. You get 10 Loyalty points for every €1 you spend on rake or tournament fees, and your loyalty tier determines your reward points.

Terms

Guts Casino’s terms are fair and easy to understand. However, they were not comprehensive enough, as we couldn’t find withdrawal limits and wagering requirements explicitly stated there. We contacted the support to ask for these and were informed that they don’t have a withdrawal limit. But if you get huge wins, like up to €500,000, you might be asked to split it.

The wagering requirements of Guts Casino are outlined below:

  • The wagering requirement for a no-bonus withdrawal - 1x
  • The wagering requirement for a bonus withdrawal - 35x for the welcome bonus and 40x for the live casino welcome bonus. 

The KYC process involves:

  • Passport, national identity card, or driving license with a recent utility bill (e.g., gas, electric, council tax, bank or building society statement) less than three months old;
  • Proof of ownership of payment method – this depends on the deposit method used and may include a copy of the credit card used, a screenshot of the e-wallet, or a recent bank statement;
  • Any other documents that we consider necessary in order to complete our Checks.
  • In certain circumstances, they may also have to ask you to provide information concerning your source of funds and wealth. This may include supplying a source of wealth declaration plus any supporting documentation as to the declared source of wealth, including but not limited to bank statements and payslips.

Parting Words

In conclusion, our impression of Guts Online Casino is generally positive. They have a solid reputation and very few customer complaints. The website has a vibrant and detailed home page that immediately captures attention. The strategically placed features and easily accessible menu bar contribute to the ease of navigation.

The inclusion of customer reviews adds a reassuring touch, indicating positive player experiences. Navigating through the website is seamless, with clear highlights for customer support, promotions, and game options. They have various games and payment methods, which means they care about catering to different players’ preferences.

We found the customer support helpful and knowledgeable both via live chat and email. However, please note that our observations and opinions are based on our experience when we wrote this review. Individual experiences may vary, so please research before signing up here or any other casino site. Best of luck in your online gaming adventure!

Customer Support +

Live chat and email support : support@guts.com

Software Providers +
Barcrest, Betsoft, ELK Studios, Evolution Gaming, Gaming Innovation Group (GIG), Genesis Gaming, Microgaming, NYX Gaming Group, NetEnt, Nextgen Gaming, OMI Gaming, Play'n GO, Quickspin, Red Tiger Gaming, SG Interactive, Thunderkick, iSoftBet,
Deposit Methods +
Abaqoos, EuTeller, Mastercard, Neteller, PaySafeCard, SOFORT Überweisung, Skrill, VISA, Zimpler, ecoPayz,
Accepted Currencies +
CAD, EUR, GBP, NOK, SEK, USD,
Casino Licenses +
Malta, Sweden,
Accepted Countries +
Afghanistan, Aland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua And Barbuda, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Benin, Bermuda, Bhutan, Bolivia, Bosnia And Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso, Burundi, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo, Democratic Republic, Cook Islands, Costa Rica, Cote D'Ivoire, Cuba, Czech Republic, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Global, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island & Mcdonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Islamic Republic Of, Iraq, Ireland, Isle Of Man, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Portugal, Qatar, Reunion, Romania, Russia, Rwanda, Saint Barthelemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Saint Vincent And Grenadines, Samoa, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Georgia And Sandwich Isl., Sri Lanka, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Sweden, Switzerland, Syrian Arab Republic, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad And Tobago, Tunisia, Turkey, Turkmenistan, Turks And Caicos Islands, Tuvalu, Ukraine, United Arab Emirates, United States Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, British, Virgin Islands, U.S., Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe,
Website Languages +
EN, FI, NO, SV,
Customer Support Languages +
EN,
Chat Support Languages +
EN,
Guts Casino Reviews

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