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For a website founded in 2022, 21LuckyBet Casino does well with its website design and functionality. They offer a catalog of thrilling games, from slots to table games, and various promotions. However, players have much to say about the website, with most complaining about customer support and withdrawal difficulties.
We’ve curated this expert review to show you what 21LuckyBet offers. If you’re curious about the website, please read our review to see if it meets your preferences. Who knows? It could be the right choice for you!
21LuckyBet Casino’s reputation in the online gambling community ranges from mediocre to poor. This assessment is based on numerous player complaints about factors affecting the user experience.
Many players express frustration with the terrible customer support. They find it challenging to get quick and effective assistance when facing problems on the site, especially when immediate attention is needed.
Another primary concern is the withdrawal process. There are many reports of long withdrawal times, with some players experiencing delays beyond the expected timeframe. Some players even claim their withdrawals never arrive. This ruins players’ trust in the casino's financial operations.
Combining all these concerns contributes to the casino's mediocre to poor reputation. To improve, 21LuckyBet Casino needs to address these concerns by implementing more efficient customer service, ensuring quicker and more reliable withdrawals, and being transparent with players.
21LuckyBet has one of the most impressive website designs among online casinos. When you first visit the website, you’ll see a big slider displaying the website’s promotions. On it, you’ll see a generous welcome package offering you up to $400 plus 150 free spins! They also advertise a reward program that rewards players the more they play.
On the slider, you also see the Spinomenal Cash Bounty. If you look closely, under some of the promotions, you’ll see their terms written in tiny texts. You can read more about them in the Promotions section of this review.
At the top of the landing page, you’ll see a menu bar leading to the “Casino,” “Live,” and “Sports” pages. There’s also a collapsible search bar, a “Login,” and a “Join now” button. On the right side of the page, there’s a collapsible sidebar leading to other sections of the website.
Scrolling down the home page, you’ll find exciting titles with excellent, attractive graphics from some game categories on the website.
There isn’t much at the bottom of the page besides some shortcuts and logos of payment methods.
The home page had clear, modern-looking graphics and animations all over. We like the functionality and the seamless navigation of the page. We also liked how the developers maintained a cool color scheme throughout the website, making it less distracting.
21LuckyBet is a sports bookie and online casino. The Casino has over 2,500 thrilling game titles from top providers, including over 1,000 slot games, table games, live dealers, etc. Famous names like Pragmatic Play, Red Tiger, PlaynGo, Playtech, Hackshaw Gaming, and many others supply the website. You can play a demo version of any game to practice without risking your money.
Here is a checklist of game options 21LuckyBet Casino offers:
All the available game categories are displayed on the “Casino” home page. If you want to see them in a more organized manner, click “Games” on the sidebar. Also, click “Sports” at the top of the page if you’re interested in sports wagering.
Seamlessly scroll through rows of games in each category without lags, and choose between the “Demo” and “Play” modes. The page has no filters, but there’s a search bar at the top to help you find game titles and providers.
If you click “Support” on the sidebar, you’ll be led to the support page, which opens on a separate tab. However, the well-organized page only contains articles about popular topics of concern. 21LuckyBet Casino offers email and live chat support options. The support email is customersupport@instantgamesupport.com.
The red live chat button appears at the bottom right corner of the screen only when you click “Support.” This feature made it a little difficult for us to locate the live chat. For convenience, this button should always be on the screen.
When we clicked the live chat button, a menu was displayed, and then we chose “messages.”
We began a conversation with a chatbot that provided different topics we could select for an automated reply.
We clicked the “My question is not listed option,” and the chatbot requested a name and email address.
We asked our first question, and the chatbot provided us with suggested articles to possibly answer our question. It also gave us the option to request assistance from a real person.
None of the suggested articles were satisfactory, so we opted for the “Talk to a person “ option.
We waited a while to connect to a support agent, but we were unimpressed with their availability. We were given the option to contact the support team via email, but we chose to “continue waiting.”
After more than ten minutes of waiting, an agent responded to us with a straightforward reply. We then asked a more complex question to see how much the agent knew about the website. We asked about the welcome package, and the agent requested a link to the promotion to confirm. This didn’t speak well about the agent’s knowledge of the website.
After providing a screenshot of the promotion, the agent gave us a rude response to answer our question.
We asked the agent a final question to confirm our opinion. After waiting a great deal, we eventually got a response that satisfied our query. But overall, we were not satisfied with the support agent's services. They were slow to respond and sometimes rude with their replies.
We tested their email support after this. There was no response, even after a couple of days. Overall, 21LuckyBet casino’s support is poor.
21LuckyBet is run by Progress Play Limited in Malta. Progress Play is a company registered in Malta (C58305), licensed and regulated by the Malta Gaming Authority. Its License Number is MGA/B2C/231/2012, issued on 16th April 2013. It is also licensed and regulated in Great Britain by the Gambling Commission under account number 39335.
Amongst the shortcuts, there’s a “Banking” page, where you’ll see instructions and available deposit methods. Credit your betting account using debit/credit cards like Visa and Mastercard and e-wallets like PayPal, Skrill, and Neteller. You can also use Apple Pay, Paysafe card, Trustly, Muchbetter, etc. All the deposit methods process your transactions instantly, and no fees apply.
Scrolling to the bottom of the page, you’ll see a “Withdrawals” shortcut. Withdraw your winnings with Credit/debit cards, Trustly, Neteller, and Payz. All these methods take one business day to process, but the transfer times may vary. Visa, Mastercard, and Paypal take three to seven business days to transfer your money. Trustly and Payz take three business days, while Neteller takes one business day.
You’ll find all 21LuckyBet’s promotions on a sleek-looking page that you can access from the sidebar. The page features a welcome package, free spins, cashback, and other juicy rewards. Some of these offers were expiring, some were coming soon, and some were constant.
Here are some of the promotions you can enjoy on the website:
21LuckyBet Casino’s terms and conditions are neatly itemized on a well-designed page. The fonts are bold and clear, and the page is comprehensive.
We reviewed the terms, and in our opinion, they were transparent and clear. However, the wagering requirements were high, and the withdrawal limits were very low.
Below, we outlined 21LuckyBet’s wagering requirements, withdrawal limits, and KYC procedure.
For progressive jackpots, you can withdraw the total amount of your winnings all at once. These withdrawal limits are very low and would be restrictive for players. This means that if you win over $6,000 in a month, you will be unable to get all your winnings out, and withdrawing a $20,000 win will take more than three months.
We removed a lot of points for this unfair term. Online casinos should have high withdrawal limits of between $70,000 to $100,000, preferably, no limit at all. This would enable players to cash out whenever they want.
The KYC process has two steps:
Our review of 21LuckyBet Online Casino gave us mixed feelings about the website. The casino does not have a very good reputation amongst players, as some complain about slow customer support and delays in withdrawing money.
While reviewing the website, we also encountered problems with the customer support. They were slow to reply, sometimes rude, and didn’t offer phone support. There was no response from their email support, too. We also think 21LuckyBet’s wagering requirements are high despite the tempting promotions. Worse still, their withdrawal limits are very low and restricting, which is unfair to players.
On the positive side, the website design and user experience are great. The casino has licenses from trustworthy authorities, offering many games and rewards. They also provide a variety of methods for both deposits and withdrawals, with clear instructions.
The opinions in our review are based on our experience with the site. Players should be cautious before depositing at any online casino. We advise that you research and consider your preferences before playing with 21LuckyBet Online Casino. Stay safe as you gamble online, and may your luck never run dry!
